Returns and Exchange Policy
Our goal is for you to be completely satisfied with your purchase from Gingersnaps Kids. We want you to love our merchandise as much as we do!
Your satisfaction is very important to us and a top priority! We try to minimize exchanges as much as possible and we are always happy to answer questions about the products we carry or provide measurements to assist with sizing, check material content, color, etc. If you have sizing or other questions, please email or call us before ordering. We want you to be happy with your purchase and your experience with Gingersnaps Kids.
ORDERS ARE PROCESSED IMMEDIATELY AND CANNOT BE CANCELLED AFTER 4 HOURS.
In the event an item was not as expected, we will glady accept exchanges for Store Credit within 14 days of the purchase date. All items must be in original, unwashed, unworn, new condition with all tags attached. Please include all original packaging upon return. Please include a copy of invoice so we know who to credit.
Regular Price Items:
Exchanges within 14 days of receipt will receive a store credit. We do not accept returns.
For pre order items, please see our pre-order policy page. Pre orders may only be exchanged for size or a store credit. No refunds on preorder items.
Sale Price Items:
Any item that receives any discount is considered a sale item. Sale price items include any item not purchased at the full retail price. Items on sale or clearance are not refundable but we will gladly exchange it for a different size of the same item or give a store credit. All items sold at 50% off or more are FINAL SALE and cannot be returned.
THERE ARE A FEW EXCEPTIONS:
*Swimsuits are non-refundable. They can be exchanged for size or a store credit only.
*Pettiskirts and Pettiskirt dresses may be exchanged for size only. They are non-refundable.
*Special Occasion Party Dresses, Seasonal/Holiday Items are considered final sales and not returnable. This includes velvet, silk and satin outfits. We will be happy to exchange a size within 7 days and if size is not available, we will issue a store credit. Holiday Apparel will not be accepted for returns 10 days before and at any time after the Holidays.
*Special Order items are non-refundable as they are custom made for you.*
SEND ALL RETURNS AND EXCHANGES TO:
Attn: Amy Kerley
If you ordered using a promotional discount and you do not meet the criteria for the discount after the return, handling fees may apply and your credit may be adjusted accordingly. (Example: Orders over $100.00 receive free shipping. If you return something and your new total is $62.00, shipping fees may be applied at the rate the merchandise would have shipped for.)
Please allow up to 30 days for processing of returns. If you have not received a refund or credit that was due, please contact us.